ServiceNow

ServiceNow improves service levels, energizes employees, and enables your enterprise to work at lightspeed. Create, read and update records stored within ServiceNow including Incidents, Questions, Users and more.

Status: Production

Tier: Premium

Version: 1.0.0

Actions:

Name	Summary
GetRecords (string tableType, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link, [advanced][Optional]string sysparm_query, [advanced][Optional]integer sysparm_limit, [advanced][Optional]integer sysparm_offset)	List Records
CreateRecord (string tableType, RecordBody body, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)	Create Record
GetRecord (string tableType, string sysid, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)	Get Record
UpdateRecord (string tableType, string sysid, RecordBody body, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)	Update Record
DeleteRecord (string tableType, string sysid)	Delete Record
GetRecordTypes ()	Get Record Types
GetRecordSchema (string tableType)	Get Record Schema

Triggers:

Name

Summary

Objects:

Name	Summary
GetRecordSchemaResponse
GetRecordsResponse
GetTypesResponse
RecordBody
SingleRecordResponse

Actions:

GetRecords

Summary: List Records

Description: Gets records of a certain ServiceNow object type like 'Incidents'

Syntax:

ServiceNow.GetRecords (string tableType, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link, [advanced][Optional]string sysparm_query, [advanced][Optional]integer sysparm_limit, [advanced][Optional]integer sysparm_offset)

Parameters:

Name	Type	Summary	Required	Related Action
tableType	string (Record Type)	Type of record to list	True	GetRecordTypes
sysparm_display_value	boolean (Display System References)	Determines if system references should be included	False
sysparm_exclude_reference_link	boolean (Exclude Reference Links)	Determines if reference links should be excluded	False
sysparm_query	string (Query)	Encoded query used to filter the result set. Example: active=true^ORDERBYnumber^ORDERBYDESCcategory	False
sysparm_limit	integer(int32) (Limit)	Limit to be applied on pagination. The default is 10000.	False
sysparm_offset	integer(int32) (Offset)	Number of records to exclude from the query.	False

Returns:

Type:GetRecordsResponse

CreateRecord

Summary: Create Record

Description: Create a record in a ServiceNow table.

Syntax:

ServiceNow.CreateRecord (string tableType, RecordBody body, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)

Parameters:

Name	Type	Summary	Required	Related Action
tableType	string (Record Type)	Type of record to list	True	GetRecordTypes
body	RecordBody		True
sysparm_display_value	boolean (Display System References)	Determines if system references should be included	False
sysparm_exclude_reference_link	boolean (Exclude Reference Links)	Determines if reference links should be excluded	False

Returns:

Type:SingleRecordResponse

GetRecord

Summary: Get Record

Description: Gets a record for a ServiceNow object type like 'Incidents'

Syntax:

ServiceNow.GetRecord (string tableType, string sysid, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)

Parameters:

Name	Type	Summary	Required	Related Action
tableType	string (Record Type)	Type of record to list	True	GetRecordTypes
sysid	string (System ID)	System ID for the record.	True
sysparm_display_value	boolean (Display System References)	Determines if system references should be included	False
sysparm_exclude_reference_link	boolean (Exclude Reference Links)	Determines if reference links should be excluded	False

Returns:

Type:SingleRecordResponse

UpdateRecord

Summary: Update Record

Description: Updates a record for a ServiceNow object type like 'Incidents'

Syntax:

ServiceNow.UpdateRecord (string tableType, string sysid, RecordBody body, [advanced][Optional]boolean sysparm_display_value, [advanced][Optional]boolean sysparm_exclude_reference_link)

Parameters:

Name	Type	Summary	Required	Related Action
tableType	string (Record Type)	Type of record to list	True	GetRecordTypes
sysid	string (System ID)	System ID for the record.	True
body	RecordBody		True
sysparm_display_value	boolean (Display System References)	Determines if system references should be included	False
sysparm_exclude_reference_link	boolean (Exclude Reference Links)	Determines if reference links should be excluded	False

Returns:

Type:SingleRecordResponse

DeleteRecord

Summary: Delete Record

Description: Deletes a record for a ServiceNow object type like 'Incidents

Syntax:

ServiceNow.DeleteRecord (string tableType, string sysid)

Parameters:

Name

Type

Summary

Required

Related Action

tableType

string

(Record Type)

Type of record to list

True

GetRecordTypes

sysid

string

(System ID)

System ID for the record.

True

Returns:

GetRecordTypes

Summary: Get Record Types

Description: Lists the available record types

Syntax:

ServiceNow.GetRecordTypes ()

Returns:

Type:GetTypesResponse

GetRecordSchema

Summary: Get Record Schema

Description: Gets the schema of a record type

Syntax:

ServiceNow.GetRecordSchema (string tableType)

Parameters:

Name

Type

Summary

Required

Related Action

tableType

string

(Record Type)

Type of record to list

True

GetRecordTypes

Returns:

Type:GetRecordSchemaResponse

GetRecordSchemaResponse

Summary:

Description:

Properties:

Name

Type

Summary

schema

Schema

Summary:

Description:

Properties:

Name

Type

Summary

GetRecordsResponse

Summary:

Description:

Properties:

Name

Type

Summary

result

array of (ResultItem)

ResultItem

Summary:

Description:

Properties:

Name

Type

Summary

GetTypesResponse

Summary:

Description:

Properties:

Name

Type

Summary

result

array of (ResultItem)

Result set of all record types for current instance.

ResultItem

Summary:

Description:

Properties:

Name

Type

Summary

label

string

Display name

Display name of the record type.

value

string

Value

Value of the record type.

RecordBody

Summary:

Description:

Properties:

Name

Type

Summary

SingleRecordResponse

Summary:

Description:

Properties:

Name

Type

Summary

result

Result

Summary:

Description:

Properties:

Name

Type

Summary